NEWSLETTER- SPRING 2026 - 95TH BIRTHDAY EDITION!

Mark Your Calendar!

Partner Support Team

Here when you call: Our Partner Support Team

At Serve Credit Union, convenience, accessibility, efficiency, and security for you, our members, are our highest priorities. Our Partner Support Team works alongside our branch staff to ensure your calls are answered quickly and your questions are addressed with care. By assisting with incoming calls, they help ensure members speak to a real person instead of a machine.

Here is how our Partner Support Team helps serve our members:

You may reach our Partner Support Team during times of high call volume, outside of regular branch hours, or when our staff are assisting members in person. No matter who answers your call, you can expect the same commitment to helpful, reliable service.

24/7 Service Cycle

1. You call SCU

2. Your call rings at both branches

3. If we’re unavailable

4. Partner Support Team answers

“I can assist with that!”

Examples include, but are not limited to:

• Transfers between Serve Credit Union accounts

• Loan payments from Serve Credit Union accounts

• Balance inquiries

• Requests for a callback or message for branch staff

“I will connect you to SCU!”

Examples include, but are not limited to:

• Adding new services or accounts

• Resetting online banking passwords

• Ordering debit or credit cards

• Updating account information such as address, name, or account ownership

We Do Mortgages!

Buying a home or reviewing your current mortgage? Serve Credit Union can help!

Pre-Approval:

A mortgage pre-approval helps you understand how much home you can afford based on your income, credit, and financial situation. It also shows sellers that you are a qualified buyer when making an offer.

Mortgage Review:

A mortgage review is fast, free, and has no obligation. We review your current loan, rate, and payment to see if changes could benefit you.

Our Mortgage Specialist, Jason Beard, is eager to help you find the right mortgage option for you! We offer:

• Home Purchase Loans

• FHA- Gift funds allowed

• Conventional

• VA- No down payment required

• Manufactured homes

• USDA- 100% financing

• First-time homebuyers

• Jumbo financing

One of the most common mortgage options we offer is the conventional home loan. Conventional loans typically feature fixed terms of 15 to 30 years and consistent monthly payments. If you plan to stay in your home for many years, a conventional loan may be a great option!

Visit Mortgages to learn more and apply!

Prefer to talk through the process?

• 515.867.2710

• JasonB@PremierLA.org

eStatement Enrollment

Celebrate Earth Day on April 22 by enrolling in eStatements and eNotices through Serve Credit Union’s Online Banking or Mobile App. To enroll:

• Log into your Online Banking/App and select Menu

• Scroll to User Profile and select @ Email Setting

• Select your listed email address

• Click on Statements and Notices to begin receiving via email!

Spring Clean Your Auto Loan!

Spring is the perfect time to hit the road and explore a better rate. Whether you're buying your next vehicle or refinancing a loan from another lender, Serve Credit Union offers honest auto loan rates as low as 4.09% APR*.

Did you know we have some of the lowest rates in the Des Moines market?

Drive your auto loan from another Financial Institution and use promo code** BIRTHDAY95 for $95 to fuel your ride!

*Annual Percentage Rate. All loan rates and approval are subject to term, collateral and credit history. See credit union for details.  Rates subject to change.

**Serve Credit Union will reimburse $95.00 to the Primary Borrower’s Primary Share account. This reimbursement will occur no more than 60 days after receiving first payment. This promotion expires June 30, 2026. This promotion excludes existing SCU loans.