FAQs

How do I find the routing number and account number on my checks?

What Phone Number do I call for Debit Card questions?

• Call us at 515.243.2677 and Press 1

• After Hours please call (866)553.2921

What Phone Number do I call for Credit Card questions?

• Call us at 515.243.2677 and Press 2

• After Hours please call (866)590.7665

What is Shared Branching?

• Shared Branching is a SCU benefit that allows you to “credit union” from nearly anywhere!

• Bring your Photo ID and Member Number to any of these Shared Branching Credit Unions and deposit, withdraw, and make loan payments to your SCU Membership!

• Click here to search for a Shared Branching location near you!

Are there “No Fee” ATMs available?

• Yes! Click here to access the Privileged Status ATM Network and find a “no fee” ATM near you!

What’s the best way to start a loan application?

• Click here to apply online for Serve Credit Union Loan Products including:

  • Auto

  • Credit Card

  • Imagine

  • Home Equity

  • and more!

Is there a Mobile App available?

• Yes! Download the “Serve CU” app as well as a “Serve CU Cards” app for both Apple and Android

• Click here for Apple Download

• Click here for Android Download

• Click here to learn more about the Mobile App functions

How do I enroll in Online Membership?

• Enroll Here!

• Have the following credentials ready: First/Last Name, Member #, SSN, Zip Code, DOB, Email Address

• Fun Fact - Instead of saying “Online Banking”, we say “Your Online Membership”. Because we are not a bank, we like to take that word out of our vocabulary!

Can I deposit checks on the Mobile App?

• Yes! Mobile Check Deposit or “Remote Deposit Capture” is available on the Serve CU Mobile App

• If already enrolled, the Camera Deposit feature will appear at the bottom of the Serve CU Mobile App

• If not currently enrolled, click here to submit an Enrollment Request Form and to learn more about the process

I used to share my login for Online Membership, how do I protect my information?

• Each member/user of Online Membership should have their own profile/login information

• If you are having trouble logging in for the first time, call or text us at 515.243.2677 or email us at info@servecu.org

• Sharing login information could result in you seeing information or others seeing your information that they are not authorized to see.

• Your Online Membership is connected to your Social Security Number/TIN, not your Membership Number. When you log in with your own credentials, you will be able to see everything that your SSN/TIN is associated with.

Will I receive a monthly or quarterly statement?

• Monthly Statement:

  • Savings account with electronic transactions

    • example: ATM withdrawal, online transactions, etc.

  • Memberships with a checking account regardless of transaction type

• Quarterly Statement:

  • If your membership does not meet the above criteria

• See below to switch to E-Statements!

How can I enroll/access E-Statements?

• E-Statements are accessible by selecting “Statements + Documents” after logging into Your Online Membership (aka Online Banking")

• If not enrolled, a prompt will guide you through the enrollment process upon your next login

• If a prompt does not appear, follow the below instructions to enroll

  • Login to Your Online Membership

  • Select the menu (3 lines or 3 dots)

  • Click "Email Settings" under User Profile

  • Click the down arrow next to your email

  • Checkmark "Statements" and click submit

Are Digital Wallet Solutions available?

• Yes! Enroll your Serve CU Debit and Credit Cards in Apple Pay, Google, and Samsung Pay- click here for more information!

Does Serve Credit Union offer Mortgage Loans?

• Yes! Click here to learn more and apply online!

Am I eligible for membership?

• Serve Credit Union is a closed field of membership credit union, which means eligibility is determined by meeting certain requirements

• Click here to determine eligibility and to become a member!

Who sits on the board of directors?

• Click here to meet the Board of Directors and learn more about Serve Credit Union’s history

Can I order checks online?

• You can order checks here @aria-label: order check, be sure to have your “reorder slip” or the following information:

  • Routing Number: 273 073 958

  • Checking Account Number

  • See the Check Graphic at the top of the page to locate the required information on your check

• You can also order by logging into your Online Membership/Banking and selecting “Order Checks” from the menu options

Can I read the newsletter online?

• Yes! Click here to access the Quarterly Newsletter

Do we offer Quicken download in Your Online Membership?

• Yes! Export to Quicken and other file formats are available by selecting the 3 dots next to the desired account and selecting “export”

Can I Change my Address online?

• Yes! Login to Your Online Membership (aka Online Banking)

• Click here for full instructions

Can I exchange foreign currency at Serve Credit Union?

• Serve Credit Union does not offer foreign currency exchange

Why can’t I link my Serve CU account via PLAID?

• We are not integrated with Plaid at this time. If you are trying to link your other Financial Institution, Venmo, etc., to your Serve CU account, simply locate “Verify Bank Manually Instead” and type in routing and account number to verify your account here!

Why does a closed account/loan/CD stay on my Online Banking after it’s been closed/paid off?

• Any closed suffix will be visible online through the end of the month. Once the next month starts, you will no longer see those closed suffixes.

Can I make my own Loan payments?

Yes, we would love that! Take control of your finances by setting up your own automatic payments on your SCU Loans! Log into your account online/mobile app and follow the steps below!