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Schedule an Appointment

Online Banking

Service Requests

Interest in Serve CU

Complete the form below, and a team member of Serve Credit Union will follow up with you regarding membership, loans, and other products and services! We are so excited to serve you!

Damaged Card Replacement Request

Damaged Card Replacement Request
IMPORTANT
Do NOT fill out this form for a lost or stolen card. If your Debit/Credit Card was lost or stolen, you must call and speak to a representative to get that card closed and a new one ordered.
Call (515) 243-2677
Press 1 for Debit
Press 2 for Credit

Damaged Card Replacement Disclaimer

    PLEASE NOTE:
  
     If any information entered does not match what we have on file, a SCU team member will reach out to confirm before ordering a replacement card.
  
    Expected Card Deliveries to take 7-10 business days.

Damaged Card Replacement request

Name

First Name

Last Name

Phone

(###)

###

####

Last 2 digits of member number

Last 4 digits of Card number

Card Type

I understand there is a $7.00 Card Replacement Fee

yes

I need my Card rushed and understand there is a $50.00 rush fee

yes

Please confirm address for Card Delivery

Serve CU will confirm this address matches our system before placing your replacement order.

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Address Change

Tell us where you’re moving!

If you are moving or heading south for the winter, please update your address so you can continue to receive Serve Credit Union mail, including statements and debit/credit cards.

To update your address, log in to Your Online Membership (aka Online Banking) and follow the steps below:

Click the menu button Online or in the Mobile App
Scroll to User Profile and select “Settings”
Select “Edit Address”
Update your address and click “Submit”

If you do not utilize our Online or Mobile platforms, you may stop into either branch or request an address change via phone or email. A signature may be required if requested in person, by phone, or email.

Need help enrolling Online for the first time?

Select “First time user” in the login box or click here to enroll for the first time.

Download Serve CU Mobile Apps

Download Serve CU’s app on Apple or download Serve CU’s app on Android.

Direct Deposit Form Request

Complete the form below, and a team member of Serve CU will provide you with a Direct Deposit form to submit to your employer!

Direct Deposit Form Request

Name

First Name

Last Name

Last 2 digits of Member Number

Select your Depositing Account

Savings

Checking

Other

If you have multiple Savings, Checking or you selected "Other", please provide suffix of depositing account below

How would you like to receive your form?

Secure email

Pickup at Court Ave Branch

Pickup at Urbandale Branch

RDC Enrollment Request Form

Please note that this is an Enrollment Request, not a guarantee of service. A member of SCU will review your membership before approving or denying your request. Thank you!

RDC Enrollment Request Form

Name

First Name

Last Name

Organization Name (If applicable)

Last 2 digits of your Member # (required)

Phone

(###)

###

####

I would like to be contacted when my enrollment has been reviewed:

Please Text Me

Please Email Me

No need- I will check myself

Skip A Pay Request

Qualified members may have the option to skip their loan payments for one month on one or all of their Serve Credit Union loans!

There is a small fee of $25 per loan for this service. To determine if you are eligible to skip your loan payments, fill out the form below and a member of our Loan Team will be in contact! Thank you!

Member(s) must be in good standing

Applicant/Co-Applicant must not have caused a loss to SCU.

All applicant/co-applicant loan(s) and account balance(s) with SCU must be current, with no delinquencies or negative share/share draft balance(s) within the last 60 days prior to SCU receiving the written Skip-A-Pay Request form.

The loan account must have been open for at least 180 days.

There must be no active system "freeze codes" on the applicant/co-applicant's account(s).

Eligible loans

Eligible loans are closed-end, simple-interest consumer loans such as but not limited to: New and Used Autos, Recreational, Share Secured, Consumer Goods, and Personal Unsecured.

Loans not eligible include: real estate secured, business, student loans, personal lines of credit, and credit cards.

You may skip one full payment per eligible loan twice per calendar year and no more than 5(five) times over the life of the loan.

Please note

You must complete one authorization request form per eligible loan.

Automatic payments received electronically from another financial institution may require additional signatures to stop and restart. Requests must be received at least 10 business days prior to your payment due date.

You will be responsible for stopping and restarting recurring payments set up through online banking.

Skipping payments may reduce the total value of benefits provided by ancillary credit products sold in connection with the loan. For example: if you purchased GAP Protection or Debt Protection on the loan, there may be limitations per the GAP or Debt Protection contract. Please review your contract for each protection purchased.

Skip a Pay Request

Borrower Name

First Name

Last Name

Co-Borrower Name

First Name

Last Name

Address

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Phone

(###)

###

####

Which Loan are you requesting to skip?

Please provide the last 2 digits of the member # and a loan #/description

Payment Due Date requesting to be skipped

YYYY

I understand there is a $25 fee/skip

Yes

The fee may be processed from the following account

Savings Account

Checking Account

Other

If you checked "other" please explain

Loan Payoff Quote

If you are needing the payoff information for your Serve Credit Union loan, complete this Loan Payoff Quote Request and a member of our team will reach back out to you with the requested information. Please allow one business day for our team to respond. If you are needing an immediate payoff quote, please call us at (515) 243-2677. Thank you!

Loan Payoff Quote

Name

First Name

Last Name

Last 2 digits of Member Number

Phone

(###)

###

####

Loan Type

Loan Description

Payoff Date as of:

YYYY

How would you like to receive the Payoff Quote?

Membership Card Order

Our Membership Cards have been redesigned!

If you’ve never had a Membership Card or would like to receive a new one, complete the form below!

You may request a physical card to be picked up in branch or have a Digital Membership Card sent straight to your Online Banking!

Membership Card Order

Name

First Name

Last Name

Method of receiving Membership Card

Phone

We'll text you when your card is ready for pickup!

(###)

###

####

Gift Card Request

Complete this Gift Card Request form and avoid waiting time at the branch! Please allow us 1 business day to complete and wait for a text message when your order is ready for pickup at your desired branch!

Gift Card Request

Name

First Name

Last Name

Quantity of cards

Gift Card $ amount (required)

If multiple cards, please separate by comma

I understand there is a $3.50 purchase fee

Yes

Last 2 digits of Member # and Suffix

Branch Pickup

Phone

We will text you when your order is ready!

(###)

###

####