Logging In

Trouble Logging In

Forgot Password?

Click “Forgot Password” in the login box

You will receive an email with a temporary password to create a new password

After so many attempts with an incorrect password, your account will be disabled. Please text us or use the “Message Us” form at the very bottom of the screen to request a password reset.

 

Forgot Username?

Click “Forgot Username” in the login box

You will provide your Account Number, Social Security Number, and Email Address to recover your Username

 

Forgot Security Questions?

Security Answers are case sensitive

After so many attempts with an incorrect security answer, your account will be disabled. Please text us or use the “Message Us” form at the very bottom of the screen to request account reactivation.

 

Convenience Tips to Avoid Login Troubles

  • Device Registration - Register a trusted device such as your phone or home computer and avoid Security Questions

  • 2 Factor Authentication - Get a code by text or email and avoid Security Questions

  • Biometrics and Face ID - Download our Serve Credit Union Mobile App and avoid Username, Password, and Security Questions

Logging In for the First Time

First Time Login
Steps Information
1. Select "First Time User" in the login box Click Link
2. Have the following credentials ready First/Last Name, Member #, SSN, Zip Code, DOB, Email Address
3. Create your login Username, Password, Security Questions, Face ID, MultiFactor Authentcation
4. Explore! Bill Pay, Estatements, Transfers (Internal and External), Card Management, Loan Apps, EAlerts, and More!

Further Troubleshooting

Helpful Tips

  • Login for the first time from a desktop environment and then download our new SCU Mobile app!

  • Delete previously saved SCU Online bookmarks

  • Log In with your own personal credentials. If the system is not allowing you to log in, the Credit Union will need to create a profile for you so you can login correctly and securely.

 

Important

  • Sharing Usernames and Passwords may give you or others access to view account information that they should not!

  • If you are sharing your Username or Password, please contact us to set the other users up with their own login credentials