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Serve CU

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SERVING THOSE WHO SERVE OUR COMMUNITY AND THEIR FAMILIES.

Once you join Serve Credit Union, you can maintain your membership for life, regardless of where you live or work!

Membership

 

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Card Services

Please call (515) 243-2677 for debit or credit questions and select the appropriate prompts. You may also call (866) 553-2921 for debit questions and (866) 590-7665 for credit questions.

Credit Card Payment Address: PO Box 660493, Dallas, TX 75266-0493

  • MasterCard Debit Cards

  • Credit cards

  • Prepaid cards

Fees and Conditions may apply.

Click “read more” for more information about our Visa Gift, Reload, Allowance and Travel Cards!

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Debit Cards 

Our debit cards are available to qualified* members and are a great complement to our Checking Accounts.
Features of our debit cards:

  • Download our app: Search “Serve CU Cards” in your Apple App Store or Google Play Store and upload your debit card.

  • Digital wallet: You can now upload your debit card to Apple Pay, Samsung Pay and Google Pay!

  • Free transactions: Enjoy free, unlimited debit transactions at merchants, and no-fee ATM transactions at Privileged Status ATMs.

  • Higher daily limit for ATM transactions

  • Choose your own four-digit PIN

  • You have access to all available funds: If you have a savings account or a line-of-credit tied to your checking account to cover overdrafts, those funds will be accessible when the merchant authorizes your debit card transaction

  • Real Time transaction: As soon as you complete a transaction, the pending merchant and transaction amount will appear in your account and will be deducted from your available funds

  • Save with every transaction! You can setup a Virtual Coin Jar account to help you “save the change” from every merchant transaction.

SHAZAM® Privileged Status allows you to use your SCU debit card fee free at other SHAZAM Privileged Status ATMs.

*Subject to a credit check.

Mastercard Rewards 

Our Cashback Rewards Cards are reliable, offer a competitive interest rate, give you cashback rewards, and can be easily managed online by visiting a Serve Credit Union branch office. Apply for your card today!

Features of our Mastercard Rewards:

  • A low-interest rate: The same low rate on cash advances and purchases

  • No-fee cash advances when received at the Serve Credit Union office

  • No-fee balance transfers

  • 25-day grace period on all purchases

  • Access to view cleared transactions and make payments through Your Online Membership cards portal and Serve Credit Union Mobile Membership. Apple App Store or Google Play Store

  • The advantage of cashback rewards

*Depending on time of payment, it may take 24-48 for that payment to be reflected.

Mastercard Credit Card 

We know you need a credit card that is reliable with a competitive interest rate and rewards… and all of our cards offer just that! Apply for your card today!

  • A low-interest rate: The same low rate on cash advances and purchases

  • No-fee cash advances when received at the Serve Credit Union office

  • 25-day grace period on all purchases

  • Access to view cleared transactions and make payments through Your Online Membership cards portal and Serve Credit Union Mobile Membership. Apple App Store or Google Play Store

  • Enjoy travel accident insurance, ID theft restoration services, extended warranty on purchases, and more

*Depending on time of payment, it may take 24-48 for that payment to be reflected.

Prepaid Cards 

Serve Credit Union offers three types of prepaid cards based on how you intend to use the card. Below is a brief description of each card. Cards can be ordered in-person or via phone or email.

Gift Card

A prepaid gift card that can be used just like a Visa® Card to purchase anything you want. It can be used anywhere Visa is accepted, including online.

For lost or stolen card- 866.304.1554 *fees may apply

For questions such as card balances click here @aria-label: visa prepaid site

Reloadable Card

A multi-purpose reloadable card that is Visa® branded and allows you to make purchases, withdraw cash, and deposit funds. The multi-purpose reloadable card gives you 24-hour access to your funds in any local currency.

Register your card online here @aria-label: visa prepaid site to:

  • Direct Deposit onto Card

  • View transactions

  • View Monthly Statements

  • Add Visa® Spending Alerts

  • Suspend/Un-suspend

  • Etc

*Other fees may apply- fee schedule will be provided at time of purchase

For lost or stolen- 1.866.304.8680 *fees may apply

For questions such as card balances click here @aria-label: visa prepaid site

Allowance Card

A reloadable card that is Visa® branded allows Youth Members to practice money management before graduating to a checking account and debit card. To qualify for an Allowance Card, Youth Member must be a Blue Shoe Box participant. Click here @aria-label: Blue Shoe Box page to enroll!

With a one time purchase of the Allowance Card (see Fee Schedule), enjoy up to 4 free reloads/month if loaded through the Credit Union!

Register your card online here @aria-label: visa prepaid site to:

  • Direct Deposit onto Card

  • View transactions

  • View Monthly Statements

  • Add Visa® Spending Alerts

  • Suspend/Un-suspend

  • Etc

*Other fees may apply- fee schedule will be provided at time of purchase

Travel Card

A prepaid travel card that gives you 24-hour access to your travel funds in any local currency. With Visa TravelMoney, you can conveniently obtain cash to pay for cab fares, gratuities, museum entrance fees, telephone calls, souvenirs, snacks, and many other cash expenses.

For lost or stolen- 1.866.763.3370 *fees may apply

For questions such as card balances click here @aria-label: visa prepaid site

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Shared Branching

Take advantage of Serve Credit Union’s shared branching services through CO-OP Shared Branch and you can access your account at any of 5,100 credit union branches nationwide, often just as if you were visiting one of our own.

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Personalized service is a major benefit of banking at Serve Credit Union and you don’t have to sacrifice convenience to get it.

How does shared branching work? 

The national CO-OP Shared Branch network links participating credit unions electronically, allowing credit union members to do “branch banking” even when the branch near you doesn’t belong to Serve Credit Union. This is a huge benefit to Serve Credit Union members who travel, whose workplaces don’t coincide with our branch locations, or who simply enjoy the convenience of expanded access. Wherever you are across the country, chances are good there’s a shared branch near you.

What types of transactions can I complete?  

When it’s convenient for you, we ask that you continue to conduct business at our office, through an ATM, or via home banking. However, when those locations are not convenient for you…

You can conduct the following transactions at CO-OP Shared Branch locations:

  • Make deposits and withdrawals

  • Make loan payments

  • Receive loan advances

  • Access MasterCard® funds

Services that cannot be done at a CO-OP Shared Branch:

(Please visit the Serve Credit Union office for these services)

  • Become a member of a credit union

  • Add new services or accounts

  • Order checks

  • Make changes to your accounts, including name and address changes

  • Negotiate third party checks

Frequently Asked Questions

  • Will my funds from checks I deposit be available immediately? Funds will usually be made available immediately on government checks, federal reserve or federal home loan bank checks, U.S. postal money orders, and payroll checks up to $2500. All other items will be subject to check holds. If a hold is put on at a CO-OP Shared Branch, members may contact Serve Credit Union to request that the hold be removed. Holds cannot be removed by the staff at the CO-OP Shared Branch.

  • Is there a fee for using a CO-OP Shared Branch? Members can make unlimited deposits and loan payments at CO-OP Shared Branch at no charge. Members will also receive six (6) free cash withdrawals per month at CO-OP Shared Branches. Each additional withdrawal beyond six per month will be charged $1.50. We’re pleased to offer this service to our members, however, in order to keep our usage fees manageable, we do ask that you continue to conduct business at our office or via Your Online Membership whenever it’s convenient to do so.

  • How can I locate a CO-OP Shared Branch? To find a CO-OP Shared Branch near your home, office, or in a city you’re traveling to, simply call 1-888-SITE-CO-OP (888) 748-3266). You can also visit www.co-opsharedbranch.org or download the Shared Branch Locator app for iPhone or Android to find branches nearest you.

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Safe Deposit Boxes

We have Three sizes of safe deposit boxes to choose from:

  • 3×10

  • 5×10

  • 10×10

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Safe Deposit Fees Annual Fee
3 x 10 $36.00
5 x 10 $48.00
10 x 10 $72.00

please note that in order to open a safe deposit box, you must do so in person. before coming in, feel free to fill out the form below to request availability in your desired box size!

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Coin Counting

Members are welcome to bring coin to the credit union to be counted. This is a free service, and typically only takes a few minutes.

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Please note: this service cannot be offered through the drive-thru and are not available for Shared Branch members.

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Wire Transfers

The credit union can initiate outgoing wire transfers and accept incoming transfers.

Please note that wire transfers require adequate and specific information to ensure the safety and security of your funds. Click “read more” below.

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Incoming Wire Outgoing Wire
Serve CU's Wire Instructions Other Finiancial Institution's Wire Instructions
Receive wires until 4:45 pm CST 3:45 pm CST cut off
Requires a Signature
Valid Goverment ID
$10.00 Fee Domestic $15.00
International $30.00

Please contact us to request Incoming Wire Instructions.

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Notary

Some circumstances exist where an employee of Serve Credit Union needs to witness the signing of a document. The credit union employee needs to know that the signature is original and must see appropriate identification.

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This process only takes a few minutes and is free to members. Notaries Public at Serve Credit Union shall exercise diligence and utmost care in the performance of all notarial acts.

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Night Drop Box

For after-hours secure deposits, our 423 East Court Avenue location has a night drop box available just to the south of the drive-up window. Urbandale has a drop box available just to the right of the main entrance.

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Deposits will be made the next business day.

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